Board index » Just Basses




Post new topic Reply to topic  [ 3 posts ] 
Author Message
 Post subject: Rick customer service
 Post Posted: Sun Dec 15, 2013 6:28 am 
Offline

Joined: Fri Dec 06, 2013 3:08 am
Posts: 2
New to the forum here, although I have been reading it for a bit I never felt the need to join. I have been plaving a Ric bass for thirty five years or so and would have to say never had an issue until recently.
Last june I decided to buy a new 4003 Fireglow the bass arrived and like all the other rics I have owned was flawless. Two weeks ago the bass developed a mirophonic issue accopanied by an intermittant shorting sound. At that time I called thevender I had purchased it from and was told to get ahold of Rickenbacker. This sent shivers down my spine as I assumed I would have to ship it back and wait forever to get it back. I had experianced this with other equiptment in the past. Lucily I have a spare 4003 so I called and spoke to Brendan who helped with the return process and was without doubt very possitive. After the bass arrived at Rickenbacker I spoke to Brendan again and was told that they were dealing with the issue and to my surprise he mentioned a problem they sw on the bass in regards to the finish and that he would deal with it for me. I was blown away that they had seen something ghad not mentioned and were willing to deal with it for me. I was concernd that it would be there for a little longer (i don't like not having a bac up} and was told it would be back soon. THAT IS WHY YOU BUY A RIC!!!!! Hats off to the customer service. The bad part is that last night after a gig my car was broken into and my only Ric was stolen, looks like I will have to work for a bit with a bass from another brand till it gets back!!!
Gary


Top 
 Profile  
 
 Post subject: Re: Rick customer service
 Post Posted: Wed Dec 18, 2013 10:25 am 
Offline

Joined: Sat Nov 22, 2008 6:58 am
Posts: 84
Location: Michigan
Yep, the Welcoming Committee is definitely on a break.

So welcome to the forum!

Go to the Rick Resource forum. Those guys will help you to get your stolen bass back.


Top 
 Profile  
 
 Post subject: Re: Rick customer service
 Post Posted: Wed Dec 18, 2013 2:46 pm 
Offline

Joined: Sun Sep 26, 2010 5:52 pm
Posts: 1007
Location: Australia
Welcome and so sorry to hear you bass got lifted from your car.
Hope you get it back.


Top 
 Profile  
 
Display posts from previous:  Sort by  
 
Post new topic Reply to topic  [ 3 posts ] 

Board index » Just Basses


Who is online

Users browsing this forum: Bing [Bot] and 11 guests

 
 

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

Register    Login    Forum    Search    FAQ
X